Gifting & seasonal moments
Help people choose the right “moment” — Halloween, holidays,
birthdays, movie night — without pushing pricing, promotions, or
urgency.
It can suggest what to look for and how to compare options, then
encourage shoppers to confirm availability locally.
Ingredients & allergen routing
The GPT can explain how to find ingredient and allergen
information and what to check on packaging — but it does not give
medical advice.
For allergies or dietary restrictions, it will route users to
official product pages, packaging, or a healthcare professional.
Brand story, values, and heritage
When someone asks “What is Hershey about?” the assistant keeps the
answer warm, factual, and respectful — emphasizing legacy,
community impact, and the brand’s public mission language.
Sourcing & sustainability — plain language
If a user asks about cocoa sourcing or sustainability claims, the
assistant can summarize what’s publicly available, define terms
clearly, and point to official reporting for detail.
Customer support directions
Questions like “Who do I contact?” or “Where do I report an issue?”
are routed to official Hershey channels, with expectations set
clearly and politely.
Brand stewardship prompts
For communicators and brand leaders, the GPT can answer:
“How would an AI describe us today?” and highlight where public
messaging is ambiguous — a practical way to spot brand‑drift risks.